SHIPPING
US DOMESTIC SHIPPING
Processing Time: Orders are typically processed and shipped (via standard shipping) within 7 business days from the date the order is placed. However, please allow additional time during peak seasons or promotional periods.
Order Confirmation: Once your order is shipped, you will receive a confirmation email. Please use this confirmation to monitor the status of your shipment.
Shipping Delays: While we strive to meet estimated delivery times, unforeseen circumstances such as weather conditions or carrier delays may impact delivery. We appreciate your patience and understanding in such situations.
Incomplete or Incorrect Addresses: It is essential to provide accurate shipping information. We are not responsible for orders delayed or returned due to incomplete or incorrect addresses provided by the customer. Additional shipping charges may apply for re-sending packages.
Lost or Stolen Packages: We are not liable for lost or stolen packages after delivery confirmation. Please ensure a secure delivery location.
Returns Due to Shipping Issues: If an order is returned to us due to shipping issues beyond our control, we will contact you for further instructions. Additional shipping fees may apply for reshipping.
Contact Us: If you have any questions or concerns regarding shipping, please reach out to our customer support team at 440-739-4079.
RETURNS
Return Policy for That Kind of Mama
Thank you for shopping at That Kind of Mama. If you are not entirely satisfied with your purchase, we're here to help.
1. Returns
1.1 Eligibility for Returns
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. The return must be initiated within [30 days] from the date of purchase.
1.2 Return Process
To initiate a return, please follow these steps:
Contact our customer service team at 440-739-4079 to request a return authorization.
Pack the items securely in the original packaging, if possible.
1.3 Shipping Costs
Customers are responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.
2. Refunds
2.1 Processing Time
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
2.2 Refund Method
If your return is approved, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 business days.
3. Exchanges
We do not currently offer exchanges. If you need a different item, please return the original item and place a new order.
4. Contact Us
If you have any questions about our return policy, please contact us at 440-739-4079.